Privacy Policy

Effective:  July 1, 2015

This policy describes the privacy standards and practices of MedTrak Services, LLC (hereafter, “MedTrak”).  The MedTrak website is intended to provide you with access to various online information and tools to help you manage your prescription drug benefits.  In order for MedTrak to provide these services, there will be instances where MedTrak will request personal information from you.  As part of our efforts to protect your privacy, MedTrak has provided this policy to explain how we use and protect your personal information gathered from you via this corporate website.  This policy is applicable only to the MedTrak website.

Collection of Information

We may obtain personal information through the MedTrak website.  The types of information we may obtain include:

  • Contact information (such as name and phone number);
  • username and password to access MedTrak products and services;
  • date of birth;
  • gender;
  • insurance information (such as your member ID); and
  • any other information or content you may provide on the website.

How We Use the Information We Obtain

 We may use the information described above to:

  • Create and manage your account;
  • offer and provide products and services to you;
  • respond to and communicate with you about your requests, questions and comments;
  • operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services and website; and performing accounting, auditing, billing, reconciliation and collection activities);
  • perform data analyses and other processing (including market and consumer research, trend analysis, financial analysis, anonymization, encryption and tokenization of personal information);
  • protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
  • comply with and enforce applicable legal requirements, relevant industry standards and our policies.

Cookies

No persistent cookies are used on this site.  No files or information are stored on visitors’ computers, and no information is captured from visitors’ computers from this site.  User session cookies are used on the host server to store information about products selected for purchase.

Our website is not designed to respond to "do not track" signals received from browsers.

Sharing Information

In the course of maintaining your prescription drug benefit, personal information you provide on this website may be shared with other MedTrak operations, your health plan, and other companies performing services on behalf of MedTrak or your health plan.  These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.  We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

How We Secure Your Information

We maintain administrative, technical and physical safeguards designed to protect the personally identifiable information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

External Links

MedTrak may provide links to other sites that we believe offer our customers useful services and information.  Since these sites are not under the control of MedTrak, we cannot and do not make any representation or guarantee regarding the linked sites or their content.  Providing these links does not constitute an endorsement by MedTrak, and we cannot be responsible for the privacy policies or security procedures of the linked sites.  We encourage you to review the privacy and security policies of any site you visit, as this policy is solely applicable to the MedTrak website.

Consent and Updating this Policy

By visiting the MedTrak website and using the services and features that we have made available to you, you hereby consent to our collection and use of the information in the manner we have described above where applicable.  This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices.  Any changes in our Privacy Policy will appear in this document and we will post a prominent notice on our website to notify you of any significant changes and indicate at the top of the Privacy Policy when it was most recently updated.

How to Contact Us

If you have any questions about this Privacy Policy, please contact us at:

MedTrak Services, LLC
Attention:  Privacy Officer
7101 College Blvd., Suite 1000
Overland Park, KS  66210