Notice of Privacy Practices
MedTrak Services, LLC respects your privacy, and we are committed to protecting it.
We provide this privacy statement to tell you how we do that, and about the choices you have.
This privacy notice applies solely to information collected by this website.
Please note: This policy applies only to information collected through the MedTrak Services, LLC Any other site
which is linked to this website, including MedTrak Services affiliate sites, may be governed by their individual
Collection and Use of Information
We collect Personal Information that you voluntarily give us, and Site Visitorship Data, on this website.
The Service may collect both personally identifiable and non-personally identifiable information to help
improve the usefulness of the online information and services we offer.
Personally identifiable information is any data element or collection of data elements that directly
identifies an individual, such as a name, date of birth and email address.
Non-personally identifiable information is any data element or collection of data elements that, by itself
cannot be associated with a specific individual. The type of non-personally identifiable information which
is routinely gathered from all site visitors and focuses on website activity, such as how many people visit
the site, the pages they visit, that website they are coming from, how long they stay, etc. This site visitor
data is collected on an aggregated, anonymous basis, which means personally identifiable information is not
associated with this data. This type of non-personally identifiable information is generally gathered by third-party ad
servers, cookie technology, and clear GIFs, as defined herein.
In addition, in some cases we may link this sort of non-personally identifiable information with the personally
identifiable information we have about people who use our website or services and treat this information as personally
identifiable information. For example, we may use this information to follow up with you.
How We Use Information
We use Personal Information collected on this website in several ways:
to respond to your request for a call, referral, or additional information
to process transactions you request
to tell you about products or services we offer
to authenticate registered customers.
We use Site Visitorship Data to develop, manage, and improve the website. Sometimes we add Site Visitorship
to Personal Information from registered customers. We may use that information to:
Your Access To and Control over Information
To access online information about your MedTrak Services account, you may register for access through
We only collect the Personal Information you voluntarily give us. If you don't want to
give us this information via the Internet, you may call the following for service:
You should know that unless otherwise noted, the email functionality on our site does not provide a completely
secure and confidential means of communication. It is possible that your email communication may be accessed or
viewed inappropriately by another Internet user while in transit to us. If you wish to keep your information
completely private, you should not use email.
We may send email communications to you related to general health benefits, our products and services, Web site
updates, health conditions and other general health topics.
We may also send electronic newsletters on a periodic basis to various individuals and organizations. If you do
not wish to receive emailed marketing messages from us, please send us an email at customerservice@MedTrakservices.com.
The address from which you write to us will be removed from our lists for email marketing messages.
Children's Privacy Online
This website is not directed toward children. We do not knowingly collect or post information from children under the
age of thirteen. You can learn more about children's privacy and the Children's Online Privacy Protection Act (COPPA) at the
Federal Trade Commission's website.
We use "cookies" on this site. Cookie technology enables websites to store small bits of information on your computer,
and then ask for that information back at a later time. A cookie is a text file that is sent to the hard drive where your
browser files are kept. If you are concerned about the use of cookie technology, you may opt to enable a feature in your
browser software that will erase cookies, block all cookies or warn you before cookies are stored or exchanged.
There are times where you may choose to give us personal information about you. For example, you may ask that a MedTrak Services
representative call you, or you may request additional information. We need certain information from you so we can respond to your
request. Many of our customers register for online access to their account information. We need information from you to register
you, and authenticate you, for this access.
HIPAA Notice of Privacy Practices
FEDERAL HIPAA NOTICE OF PRIVACY PRACTICES FOR PROTECTED HEALTH INFORMATION
If you need further information on the HIPAA Privacy Rule, please see the following:
HIPAA Privacy Rule and Public Health Guidance from CDC and the U.S. Department of Health and Human Services
Standards for Privacy of Individually Identifiable Health Information
THIS NOTICE (THE "NOTICE") DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW
YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
"We" refers to MedTrak Services, LLC in its capacity as a provider of pharmacy benefit management services. "You" or "yours" refers to any individual
who has completed the registration process and has submitted personal health information and other personal information in Member Services.
Federal law - as embodied in the privacy regulations promulgated pursuant to the Health Insurance Portability and Accountability Act -
requires MedTrak Services, LLC to maintain the privacy of protected health information about you. We are not allowed to use or disclose
it unless we receive written consent or authorization signed by you or as otherwise permitted by law. Federal law requires us to provide
you with a Notice of our legal duties and privacy practices with respect to protected health information relating to you. This Notice is
to inform you of uses and disclosures of protected health information that we may make. It also informs you of your rights and our duties
with regard to protected health information.
We are required to abide by the terms contained in this Notice. We do reserve the right to change the terms of this Notice and make the new
Notice provisions apply to all the protected health information we maintain. This includes protected health information created or received
prior any revision to this Notice. We must promptly revise this Notice whenever there is a material change to our uses or disclosures, your
rights, our duties and other related circumstances. We will mail you any such revised Notice, unless you have agreed to receive Notices
electronically. To receive such Notices electronically, you should make such a request to the contact listed at the end of this Notice.
Use and Disclosure of Protected Health Information
Federal law permits us to use and disclose protected health information for purposes of treatment, payment and health care operations
as those terms are defined under federal law. As an insurer, we do not provide treatment, but we may use and disclose protected health
information for payment purposes, such as in connection with the payment of an insurance claim. We may also use and disclose protected
health information for the health care operations we provide in connection with transacting such insurance activities as underwriting
and other activities relating to the creation, renewal or replacement of a contract of insurance. We will also comply with any state
or federal law that is more restrictive as to our uses and disclosures of protected health information.
There are circumstances where federal law permits or requires us to use or disclose protected health information about you without your written authorization.
While we may not necessarily make all of the uses and disclosures described below, federal law permits use or disclosure of protected health
information without your written consent or authorization under the following circumstances:
We may disclose protected health information to you.
To third party non-MedTrak Services business associates that perform services for us or on our behalf, such as vendors.
Where disclosure is required by law.
To a public health authority authorized by law to collect or receive such protected health information for the purposes of
preventing or controlling disease, injury or disability or reviewing reports of child abuse and for the conduct of other
authorized public health activities and responsibilities.
To a governmental authority when we reasonably believe that you may be a victim of abuse, neglect or domestic violence
where the governmental authority is authorized to receive such reports.
To a health oversight agency for such activities.
For judicial and administrative proceedings.
To a law enforcement official for a law enforcement purpose.
To a medical examiner for the purpose of identifying a deceased person, determining the cause of death, or other duties authorized by law.
To organ donor organizations in order to aid in such donations.
For certain research purposes authorized by and subject to federal law.
To avert a serious threat to health or safety.
To government officials regarding military personnel and certain domestic and foreign government officials for certain functions authorized by federal law.
To comply with workers' compensation and other similar programs.
To make certain marketing communications and for certain fundraising purposes.
Additionally, where appropriate, we may disclose protected health information to a group health plan or plan sponsor in accordance with federal law.
We are required to disclose protected health information about you when required by the Secretary of the Department of Health and Human Services
to investigate or determine our compliance with federal health privacy regulations.
We are also required, with certain exceptions, to provide you with access to inspect and obtain a copy of health information about you that we maintain in our
record system. See "Federal law provides you with the right to inspect and copy protected health information" below.
Need for Authorization:
We will not make any uses or disclosures other than those mentioned above without your written authorization in accordance with federal law. You
may revoke such authorization, provided it is in writing. Your revocation will not, however, be effective 1) if we took action relying on the
written authorization before it was revoked, or 2) if we obtained the authorization as a condition of issuing you insurance coverage, and other
law provides us with the right to contest a claim under the policy or the policy itself. To revoke such an authorization, please write the
contact listed at the end of this Notice. If you wish additional information regarding authorizations, you should address your inquiry or
complaint to the contact listed at the end of this Notice.
Individual Rights With Respect to Your Protected Health Information
FEDERAL LAW PROVIDES YOU WITH THE RIGHT TO REQUEST RESTRICTIONS: You have the right to request that restrictions be placed on certain
uses and disclosures of your protected health information. We are not, however, required to agree. If we do agree, we may not use or
disclose any protected health information subject to the restriction except where you need emergency treatment. We may terminate an
agreement to restrict in accordance with federal law. If you wish additional information regarding restrictions, you should address
your inquiry or complaint to the contact listed at the end of this Notice.
FEDERAL LAW PROVIDES YOU WITH THE RIGHT TO ALTERNATIVE CONFIDENTIAL COMMUNICATION OF PROTECTED HEALTH INFORMATION: We will permit
and honor any reasonable request by you to receive protected health information from us by alternative means or at an alternative
location if you clearly state that disclosure of all or any part of the protected health information could endanger you. Any such
request should be sent in writing to the contact listed at the end of this Notice. If you wish additional information regarding
this right, you should address your inquiry or complaint to the contact listed at the end of this Notice.
FEDERAL LAW PROVIDES YOU WITH THE RIGHT TO INSPECT AND COPY PROTECTED HEALTH INFORMATION: You have the right to inspect and copy
protected health information about you, except for any psychotherapy notes, information relating to civil, criminal, or administrative
proceedings, and certain information prohibited by law from disclosure. We are allowed by law to deny access in some circumstances,
and subject to required procedures. Any request for such access should be sent in writing to the contact listed at the end of this
Notice. If you wish additional information regarding these rights, you should address your inquiry or complaint to the contact
listed at the end of this Notice.
FEDERAL LAW PROVIDES YOU WITH THE RIGHT TO AMEND PROTECTED HEALTH INFORMATION: You have the right to request that we amend protected
health information about you maintained in our records. We are permitted to deny your request if we did not create the information
in the record. We will review any such request in accordance with federal law and respond to you in writing. Any such request should
be in writing and sent to the Contact listed at the end of this Notice. All requests should provide necessary details, including your
name, address, insurance policy number, and a reason supporting your request for the amendment. If you wish additional information
regarding this right, you should address your inquiry or complaint to the contact listed at the end of this Notice.
FEDERAL LAW PROVIDES YOU WITH THE RIGHT TO AN ACCOUNTING: You have the right to receive an accounting from us of disclosures of
protected health information about you made for up to the six (6) years prior to your request for the accounting. This right does
not apply to: disclosures made to carry out treatment, payment, or health care operations; disclosures made pursuant to an
authorization in compliance with federal law; disclosures made for law enforcement purposes; disclosures authorized by law; or
disclosures that occurred before April 14, 2003. Any such request should be sent to the contact listed at the end of this Notice.
If you wish additional information regarding accountings, you should address your inquiry or complaint to the contact listed at
the end of this Notice.
FEDERAL LAW PROVIDES YOU WITH THE RIGHT TO A PAPER COPY OF NOTICE: You have the right, even if you have agreed to receive notice
electronically, to obtain from us a paper copy of the Notice upon request. Any such request should be in writing and sent to the
contact listed at the end of this Notice.
FEDERAL LAW PROVIDES YOU WITH THE RIGHT TO FILE A COMPLAINT. If you believe your privacy rights have been violated, you have the
right to complain to us by writing to the contact listed at the end of this Notice or to the federal Secretary of the Department
of Health and Human Services, Hubert H. Humphrey Building, 200 Independence Avenue, Washington, DC 20201. Federal law prohibits
retaliation against you for filing such a complaint. The contact listed at the end of this Notice is also available to provide you
information regarding questions you have or other information concerning matters contained in this Notice.
WHEN YOU CONTACT US IN WRITING, YOU SHOULD INCLUDE YOUR NAME, ADDRESS, AND POLICY NUMBER.
THE CONTACT TO WHOM YOU SHOULD ADDRESS YOUR COMPLAINT IS:
HIPAA Privacy Officer
7101 College Blvd, Suite 1000
Overland Park, KS 66210
This privacy statement is effective as of January 21, 2005. We reserve the right to change this statement. If we change it,
we will post the current privacy statement on this page. Any changes to this statement will be effective as of the day they
It is important for us to know what visitors have to say about our website. To contact us with your questions or comments please call 1.800.894.0794
027816 / 097407